AI analyzing a call transcript to provide insights

Welcome to Contact-IQ

Unlock the Power of Your Conversations: Add AI-Driven Insights to your existing call recordings.

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About

Unlock the Power of Your Conversations: Add AI-Driven Insights to your existing call recordings.

Overview of Contact-IQ's AI-powered call analytics solution

Enhance Your Existing Contact Center with Intelligent Insights

Contact-IQ empowers your business to gain a deeper understanding of customer interactions and optimize agent performance.

Seamless Integration with Your Current Systems

Contact-IQ effortlessly integrates with your existing contact center infrastructure, eliminating the need for costly upgrades or system overhauls.

Leverage Your Existing Call Recordings

Simply upload your existing call recordings to our platform, and gain powerful insights without changing your current contact center setup.

No Disruption to Your Operations

Keep your contact center running smoothly while unlocking advanced analytics features, all without disrupting your current workflows or requiring downtime.

Contact-IQ empowers your business to gain a deeper understanding of customer interactions and optimize agent performance.

Keep Your Current System - No Migration Required

Continue using your existing contact center platform without the need to migrate to a new system, ensuring a hassle-free transition to advanced analytics.

Private and Secure Account Setup

Enjoy the benefits of our platform within a secure, private account tailored to your business needs.

Stay in Control of Your Existing Infrastructure

Maintain complete control of your current contact center infrastructure while seamlessly adding new capabilities, with no migration or disruption to your day-to-day operations.

Contact-IQ empowers your business to gain a deeper understanding of customer interactions and optimize agent performance.

Transparent, Pay-as-You-Go Pricing

Enjoy flexible monthly billing based on your usage, along with a straightforward monthly fee for account and infrastructure management—no hidden costs or long-term commitments.

No Contracts, Cancel Anytime

Our service operates on a month-to-month basis, allowing you the freedom to cancel or adjust your plan at any time with no penalties or binding contracts.

Scalable and Commitment-Free

Scale your usage up or down as your business needs change, with the peace of mind that you're only paying for what you use, without any long-term obligations.

Leverage the power of AI and ML to SAVE TIME with quality management analytics.

Contact-IQ leverages the power of AI and ML to automate quality management and call recording analysis, freeing up valuable time for your team. This innovative solution offers rich insights through sentiment analysis, agent performance tracking, custom topic categorization, and accurate AI-powered transcription.

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Quality management automation with AI-powered analytics

Save Hours of Manual Call Review Time with AI-Powered Automation

Transform the way your quality managers work. For example, with an average handling time (AHT) of 10 minutes per call, a quality manager typically processes 6 calls per hour. With this application, they can process 6 calls in just minutes, accessing insights faster and more efficiently.

  • Rapid Processing - Upload 50 calls at once, and see key insights like overall sentiment and summaries for each call within minutes after proessing.
  • AI-Generated Summaries - Get concise call summaries powered by generative AI, allowing managers to quickly understand the key points.
  • Pricing Example - Base Plan = $250; plus $0.15 per minute processed. For 2 hours a day, 5 days a week, 4 weeks a month = 40 hours > $6. Total is under $300. What is your time worth?
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Our Pricing

Sign Up For Free Demo

20call recordings

  • Private AWS account with encryption at rest
  • Call recording transcription
  • PII redaction
  • Sentiment analysis
  • Talk and non-talk time analysis
  • Access to 20 call recordings for one week
  • Email to join the list: demo@contact-iq.com
  • 1 year retention
  • Generative AI transcript summarization
  • Interactive Q&A for transcriptions
  • Searchable call attributes
  • Analytics dashboard on Amazon QuickSight
Try It Free

Base Plan

$250 / month

$0.15 / minute

  • Private AWS account with encryption at rest
  • Call recording transcription
  • PII redaction
  • Sentiment analysis
  • Talk and non-talk time analysis
  • 1 year retention
  • Generative AI transcript summarization
  • Interactive Q&A for transcriptions
  • Searchable call attributes
  • Analytics dashboard on Amazon QuickSight
Subscribe Now

Gen AI Plan

$1495 / month

$0.15 / minute

  • Private AWS account with encryption at rest
  • Call recording transcription
  • PII redaction
  • Sentiment analysis
  • Talk and non-talk time analysis
  • 2 year retention
  • Generative AI transcript summarization
  • Interactive Q&A for transcriptions
  • Searchable call attributes
  • Analytics dashboard on Amazon QuickSight
Subscribe Now

QM Plan

$1995 / month

$0.15 / minute

  • Private AWS account with encryption at rest
  • Call recording transcription
  • PII redaction
  • Sentiment analysis
  • Talk and non-talk time analysis
  • 2 year retention
  • Generative AI transcript summarization
  • Interactive Q&A for transcriptions
  • Searchable call attributes
  • Analytics dashboard on Amazon QuickSight
Subscribe Now

Frequently Asked Questions

Find answers to common questions about Contact-IQ and our services.

The Base Plan includes transcription services, loudness and sentiment analysis, speaker time tracking, and a comprehensive call analytics summary. Click here to view a sample of this plan.

The Gen AI Plan enhances these features by utilizing AWS Bedrock to generate concise call summaries from the transcription, while also allowing users to interact with the generative AI model for querying insights. Click here to view the additional features.

The Dashboard Plan further expands on this by providing an advanced reporting and analytics dashboard powered by Amazon QuickSight. Click here to view a sample of the dashboard.

Drag and drop your call recordings into the "Upload call recordings" drop box.
Watch an example of how to upload
See the result here

Access the call from the call list and scroll to the transcript section. Here, choose options > download.

Access your customer portal here.

Post-call analytics supports the creation of custom categories, enabling you to tailor your transcript analyses to best suit your specific business needs. You can create as many categories as you like to cover a range of different scenarios. For each category you create, you must create between 1 and 20 rules. Each rule is based on one of four criteria: interruptions, keywords, non-talk time, or sentiment. Email support@contact-iq.com for the addition of post-call analytics categories.

Your data is encrypted at rest and processed in a secure, private AWS account, ensuring high-level protection and confidentiality.

Our pricing is flexible and usage-based, starting at $250 per month with no long-term commitments. This includes the private account and essential services for delivering the solution. An additional charge of $0.15 per minute is applied for call recording analysis, based on the total minutes processed.

Thank you for subscribing! We are setting up your unique account on Contact-IQ. As soon as the setup is complete, you will receive an email with your Post Call Analytics website link and login details.

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Get in touch

Have questions or need assistance? We're here to help! Get in touch with our team today and we'll get back to you as soon as possible.

Call:

+1 440 340 1528