Subprocessors
Last updated October 21, 2026
These are the companies that process personal data on our behalf to run Standby. Each is bound by terms that limit what it may do with the data. What each one receives depends on the services used and what a customer sends, and is kept to what it needs: notification services, for example, receive an event identifier and a device's delivery token, not your queue names, unless a workspace admin chooses to include more.
Processing data in your workspace
| Provider | What for | Where |
|---|---|---|
| Amazon Web Services | Hosting, storage, sign-in (Amazon Cognito), email, including support email (Amazon WorkMail) | United States |
| Google (Firebase Cloud Messaging) | Delivering notifications to Android phones | Worldwide delivery network |
| Apple (Apple Push Notification service) | Delivering notifications to iPhones | Worldwide delivery network |
Processing data about our customers
These handle billing for your organization's account. Support email to support@contact-iq.com is kept in our own mailbox on Amazon WorkMail, part of AWS above, not with a separate help-desk provider. A support email can contain workspace data if you include it in the message or an attachment, so please share only what's needed.
| Provider | What for | Where |
|---|---|---|
| Stripe | Card payments, subscriptions and invoices | United States |
What isn't on this list
Amazon Connect in your own AWS account isn't a subprocessor of ours. Voice pages are placed through your own Connect instance, so those calls and their records are handled in your account, under your agreement with AWS. AWS is listed above only for hosting Standby itself.
Exactly where each provider processes data can vary with its product and routing; the table shows where each operates. We keep this list in line with our current contracts and integrations.
Changes
We'll email workspace admins at least 30 days before adding a subprocessor that processes data in your workspace, and update this page. If you object on reasonable data-protection grounds, tell us within that period; if we can't address the objection, you may cancel and we'll refund any prepaid fees for the time after the change. Our data processing agreement sets this out.
Contact
hello@contact-iq.com
Contact Innovations Group LLC, 6545 Market Ave. North, Suite 100, North Canton, OH 44721, USA