Help › Being on call

Notifications aren't arriving

1. Settings → Devices: This phone should say Enrolled. If not, tap Enroll this phone.
2. The Notifications card should say On. If not, tap Turn on notifications or Open Android settings.
3. Let Urgent incidents override Do Not Disturb, and set Standby's battery use to Unrestricted. See Notifications.
4. Check with your admin that your mobile number is set, so Standby can call you if a notification doesn't get through.

"Can't reach Standby"

Standby shows nothing rather than out-of-date information. Check your connection. Paging doesn't depend on the app: if a rule fires, Standby still calls your phone, and any change you made still undoes itself on time.

"This phone cannot approve actions yet"

Enroll it under Settings → Devices. If you've changed your fingerprints or face unlock, or reinstalled the app, enroll again.

A change hasn't taken effect

Amazon Connect takes up to a minute to pick up a queue change, in either direction.

Wrong workspace

On the sign-in screen, tap change next to the workspace code.

Still stuck?

Ask your Standby admin first; they can see who is reachable under On-call → People. Then email hello@contact-iq.com, with the build details from the bottom of Devices.