Help › Running your workspace
Getting started in the console
Sign in, find your way around, and follow the setup checklist.
The Standby console is at console.contact-iq.com. It's where you set up who is on call and what's worth waking them for. Acting on incidents happens in the phone app, where the person on call is.
Signing in
- Enter your Workspace code and choose Continue. If you came from your workspace's sign-in link, it's already filled in, and your browser remembers it afterwards.
- Enter your Email and Password. If your organization uses single sign-on, you'll see Continue to your provider instead.
Signing in for the first time with a temporary password, you'll be asked to choose your own. Forgotten it? Choose Forgot your password?, and we'll email you a code. The console signs you out after 15 minutes without activity, with a two-minute warning.
The five tabs
| Overview | Open incidents, who is on call now, your rules, current queue figures, and how ready the workspace is. |
| On-call | Rotations, the people who can be paged, and the after-hours calls guide. |
| Rules | What's worth paging someone for, and a simulator to try a rule without paging anyone. |
| Audit | Readiness checks, practice drills, queue changes made from the app, and the audit trail. |
| Settings | Plan and billing, notifications, what notifications may say, cover requests, support access, and who can sign in. |
The Getting started checklist
A new workspace shows Getting started on Overview: eight steps that tick themselves off as the work is done, and then disappear.
- Queue figures arriving from Amazon Connect.
- Two branches checked in your contact flows. See Check two branches in your contact flows.
- People added. See People.
- A rotation built. See Rotations.
- Alert rules written. See Alert rules and shadow mode.
- A rule promoted to live.
- Everyone reachable: the app installed with notifications allowed, and a mobile number for calls.
- A practice drill run. See Readiness and practice drills.